User Dashboard

1. Subscription Management

1.1. Accessing Your Subscription

You can manage your subscription at any time by logging into your account on Join Network. Navigate to the Account Settings and select the Subscription or Billing section to view your current plan and details.

1.2. Upgrading or Downgrading

If you wish to change your subscription plan, you can upgrade or downgrade at any time. Simply select the desired pack from the subscription options, and follow the prompts to confirm your changes. Any adjustments will take effect at the beginning of the next billing cycle.

1.3. Canceling Your Subscription

To cancel your subscription, go to the Subscription section within your account settings. Follow the cancellation instructions to ensure you are no longer charged for future billing cycles. Remember, you will retain access to your current plan's features until the end of the billing period.

1.4. Payment Information

You can also update your payment information in the Billing section. Make sure your payment details are current to avoid any interruptions to your subscription.

1.5. Notifications

We will send you notifications regarding any changes to your subscription, including confirmations of upgrades, downgrades, or cancellations. You will also receive reminders before your next billing date to keep you informed about your subscription status.

1.6. Support for Subscription Issues

If you encounter any issues while managing your subscription or need further assistance, please contact our support team at support@join.mg. We are here to help you with any questions or concerns.

2. Payment Information

2.1. Accepted Payment Methods

We accept a variety of payment methods to ensure a seamless subscription experience. These include:

• Credit/Debit Cards: Major cards such as Visa, MasterCard, American Express, and Discover.

• PayPal: You can link your PayPal account for secure transactions.

2.2. Updating Payment Information

To update your payment information, log in to your account and navigate to the Billing or Payment Methods section. Here, you can add or edit your credit card details or update your PayPal account information. Ensure that your payment information is current to avoid any interruptions in service.

2.3. Billing Cycle

Your chosen payment method will be charged automatically at the start of each billing cycle. You will receive a notification via email to confirm each charge.

2.4. Security of Payment Information

We prioritize the security of your payment information. All transactions are processed through secure payment gateways with industry-standard encryption technology to protect your data from unauthorized access.

2.5. Payment Issues

If you encounter any issues with your payment, such as declined transactions or billing errors, please check your payment details for accuracy or contact your bank or payment provider. For further assistance, reach out to our support team at billing@join.mg.